This policy outlines HNR’s support practices and resources. It also identifies your support obligations to your customers. Obligations under this policy (both ours and yours) are incorporated by reference into the HNR Terms and Conditions .

Technical Support

We offer several options for technical support. All accounts get basic support, and we offer paid upgrade options.

HNR support includes:

• Answering questions about HNR services and features
• Advice regarding best practices for app deployment and architecture
• Troubleshooting HNR services and products
• Limited support of third-party applications, services, and frameworks

HNR support does not include:

• Developing and supporting your application code
• Performing manual system administration tasks

Support Business Hours

Normal HNR business hours are 9am-6pm GMT. 24/7 support for Urgent priority issues is available for users of our Enterprise Support Plan.

Deprecation

We will announce if we intend to discontinue or make backwards incompatible changes to any Service. We strive to give you at least 3 months time to make any necessary modifications to your applications or processes. This policy does not apply to versions, features, and functionality that we label as "beta" or "experimental."

Documentation